The Home Depot in Amsterdam, NY Open now

Reviews about The Home Depot

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  August 07, 2020, by Michael Klotz
  Ordered entry way door. Contractor A measured. Contractor B scheduled an installation. Contractor B couldn't install door because contractor A measured incorrectly. Home Depot pressured us to allow door framing to be cut so it fit. Door is $2400. We refused. Home Depot treated us badly but told us new door was ordered and we'd be contacted when it arrived. They gave us a date it should be in but never contacted us. We called and were able to schedule with contractor B after moving a vacation. 48 hours prior to installation a message was left on my phone from contractor C wanting to schedule an installation. I called store and they couldn't tell me anything. I called contractor B and was told Home Depot took back all work orders. I called store manager who was "busy" than"unavailable". I have yet to receive a call back from store manager. I was never contacted to cancel installation. The store manager clearly can not manage. Very unprofessional. Paying since April and have no door August 5th 2 weeks later, had appointment for installation. No one shows or calls. Call store told they'll call back. From start to cancellation store manager never returned a phone call. Store never initiated a call to us.we had to call to find out if door was in, call about being refunded. Zero customer service.